Mindset and Growth

• Perseverance is essential: Success is not final, and failure is not fatal; it's the courage to continue that counts.
• Embrace challenges: Every problem is a gift or opportunity for growth; without obstacles, growth is impossible.
• Focus on action and productivity: The way to get started is to quit talking and begin doing. Focus on being productive instead of just busy.
• Adaptability is key: Your success is highly dependent on how well you adapt to change and new circumstances in the market.
• Continuous learning: To succeed, you must know all you possibly can about your business, and learning should be a continuous process.

Customer and Team Focus

• Prioritize the customer: Unhappy customers are your greatest source of learning, providing valuable feedback for improvement.
• Build people, then the business: You don't build a business; you build people, and then people build the business.
• Foster teamwork: Great things in business are never done by one person; they are done by a team of people working together.
• Integrity and reputation matter: It takes 20 years to build a reputation and 5 minutes to ruin it, so act with integrity and sound principles.